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"Taming Your Beeper and Cell Phone"

by Bernice Ross, Ph.D. MCC
Owner, Teleclass4U.com, LLC and RealEstateCoach.com

Copyright © 2001
RealEstateCoach.com and Teleclass4U.com
All rights in all media reserved.


Overwhelmed by all the phone calls in the business? Tired of hearing your beeper go off constantly? Interested in knowing how top producers control their time? If so, here are some great tips on how to handle a high volume of calls and pages.

  • I was receiving 120 phone calls and pages a day. Every time my beeper or cell phone went off, it interrupted what I was doing. I was running myself ragged and my business was starting to suffer. My manager told me to get rid of the beeper and to forward all my cell calls to my voicemail at the office. Now, I check my voicemail when I have a break in my schedule. I handle the important calls right away and let the others wait until I can return them on my schedule.

  • My strategy is simply to turn my beeper and cell phone off. When I'm with a client, I focus 100% on the person with whom I working. If I take a phone call or look at my beeper when I'm working with a buyer or seller, I'm sending a message that they're not as important as that incoming call. That's bad for business—I work on referrals and being completely focused on my clients is one way to keep the referral pipeline running full.

  • I had a cell phone, a beeper, an office voicemail, email, and two lines at home. Checking messages on all those different sources was a big time waster. I got rid of my beeper, changed my cell phone number and gave it to our office receptionist for emergencies only, and forwarded all my other phone calls to my voicemail at the office. Now I only have to check in one place to get all my messages. I told all my clients how to find me if there's an emergency. Otherwise, they leave a message or email me and I get back to them between 3:00 and 5:00 every day. The system works great and it certainly has saved me a lot of time!

  • I have two lines at home—one for business and one for personal. My business line rings only in my office, not in other parts of the house. Every night, I turn off the ringer at 7:00 PM. I tell my customers and clients that after 7:00 PM is my time for my family. If there's an emergency, they know to leave a message and I'll call them back first thing in the morning. The people I work with appreciate someone who makes time for their family—if they don't, I'm not the right agent for them.

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Shane@RealEstateCoach.com Copyright RealEstate Coach.com, a subsidiary of Teleclass4U.com, LLC.  All rights reserved in all media.