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"Taming Your Beeper and Cell Phone"
by Bernice Ross, Ph.D. MCC
Owner, Teleclass4U.com, LLC and RealEstateCoach.com
Copyright © 2001
RealEstateCoach.com and Teleclass4U.com
All rights in all media reserved.
Overwhelmed by all the phone calls in the business? Tired of hearing your beeper go off
constantly? Interested in knowing how top producers control their time? If so, here are
some great tips on how to handle a high volume of calls and pages.
- I was receiving 120 phone calls and pages a day. Every time my beeper or cell phone
went off, it interrupted what I was doing. I was running myself ragged and my business
was starting to suffer. My manager told me to get rid of the beeper and to forward all
my cell calls to my voicemail at the office. Now, I check my voicemail when I have a
break in my schedule. I handle the important calls right away and let the others wait
until I can return them on my schedule.
- My strategy is simply to turn my beeper and cell phone off. When I'm with a client,
I focus 100% on the person with whom I working. If I take a phone call or look at my
beeper when I'm working with a buyer or seller, I'm sending a message that they're
not as important as that incoming call. That's bad for businessI work on referrals
and being completely focused on my clients is one way to keep the referral pipeline
running full.
- I had a cell phone, a beeper, an office voicemail, email, and two lines at home.
Checking messages on all those different sources was a big time waster. I got rid of
my beeper, changed my cell phone number and gave it to our office receptionist for
emergencies only, and forwarded all my other phone calls to my voicemail at the office.
Now I only have to check in one place to get all my messages. I told all my clients
how to find me if there's an emergency. Otherwise, they leave a message or email me
and I get back to them between 3:00 and 5:00 every day. The system works great and
it certainly has saved me a lot of time!
- I have two lines at homeone for business and one for personal. My business line
rings only in my office, not in other parts of the house. Every night, I turn off
the ringer at 7:00 PM. I tell my customers and clients that after 7:00 PM is my
time for my family. If there's an emergency, they know to leave a message and I'll
call them back first thing in the morning. The people I work with appreciate someone
who makes time for their familyif they don't, I'm not the right agent for them.
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